Refund policy
REFUND POLICY
Effective Date: May 1,2026
At VersaLiving, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused, in its original condition, and in original packaging
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Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
The following items are not eligible for return:
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Perishable goods
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Personal care items (if opened or used)
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Gift cards
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Clearance or final sale items
3. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
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Contact us within 7 days of delivery
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Include photos or videos as proof
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We will offer a replacement or full refund at no additional cost
4. Refunds
Once your return is received and inspected:
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We will notify you of approval or rejection
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If approved, your refund will be processed to your original payment method
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Please allow 5–10 business days for your bank or provider to complete the refund
5. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card provider
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Then contact your bank
If you still need help, contact us at support@shopversaliving.com
6. Exchanges
We replace items only if they are defective or damaged.
For exchanges, contact us at support@shopversaliving.com
7. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Shipping costs are non-refundable
8. Order Cancellations
Orders can be canceled within 12 hours of purchase.
After this window, orders may already be processed or shipped.
9. Contact Us
For all return and refund requests, contact:
VersaLiving
Email: support@shopversaliving.com
Website: https://shopversaliving.com
By placing an order with VersaLiving, you agree to this Refund Policy.